Refund policy

Last updated: August 11, 2026

At Blom Haus, we want you to enjoy the pieces you choose for your home and garden. If your purchase doesn't work out, this policy explains how eligible returns and refunds are handled.

30-Day Return Window

Eligible items may be returned within 30 days of delivery.

To be eligible for a standard return, the item must:

  • Be unused and in its original condition.
  • Be returned with its original packaging where applicable.
  • Include all essential components and accessories.
  • Not show signs of misuse, modification, or avoidable damage.
  • Be in a condition suitable for resale.

Items that do not meet these requirements may not qualify for a standard refund.

Starting a Return

Please contact us before sending an item back.

Email: support@blomhaus.com

When contacting us, please provide:

  • Your order number.
  • The item you would like to return.
  • The reason for your return.
  • Photos if the product arrived damaged, defective, or incorrect.

Our support team will review your request and provide the appropriate return instructions.

Please do not send a return without receiving instructions from our support team first.

Return Shipping

For standard returns that are not related to a product defect or fulfillment error, the customer is responsible for return shipping costs unless otherwise required by applicable law.

If an item arrives damaged, defective, or incorrect, Blom Haus will cover the applicable return shipping costs after the issue has been verified.

Original shipping charges, if any, are generally non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide clear photographs of the product and packaging where possible. This allows us to review the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution.

Exchanges

We generally do not offer exchanges for a different product, color, size, or variation.

If an item arrives damaged, defective, or incorrect, please contact us and we will review the order for a replacement or refund where appropriate.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund.

Order Cancellations

You may request cancellation at any time before your order has been fulfilled.

Once an order has been fulfilled or shipped, it can no longer be canceled. You may request a return after delivery in accordance with this policy.

To request a cancellation, contact us as soon as possible at support@blomhaus.com and include your order number.

Non-Returnable Items

Certain items may not be eligible for return depending on their nature or condition. These may include:

  • Products that have been used, assembled, modified, or altered.
  • Items damaged through misuse or improper handling after delivery.
  • Products missing essential components or accessories.
  • Items that cannot reasonably be returned in their original condition.

These restrictions do not affect any rights you may have under applicable consumer protection laws.

Contact Us

If you have questions about a return or refund, please contact:

Blom Haus
Email: support@blomhaus.com

Business Address:
523 Florentine Dr
San Jose, CA 95123
United States